topic Esim in Get Support

Esim

Mudbug — Sat, 02 Sep 2023 15:52:51 GMT

I set up 2 Esim by mistake , how the heck do I reach a customer service advisor to refund me?

Did I make a mistake changing to a company that does not have anyone to talk to?

Re: Esim

Handy1 — Sat, 02 Sep 2023 01:38:17 GMT

@Mudbug Here’s how

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

hTideGnow — Sat, 02 Sep 2023 01:40:29 GMT

HI @Mudbug

eSIM is free for activation now, so, PM didn't really charge you

if you want to change back to physical sim, just get one from Telus or Koodo store

but if you want to cancel the account because you set it up by mistake, PM is Prepaid and usually do not provide refund in such case. Of course, you can submit ticket with agent and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

Mudbug — Sat, 02 Sep 2023 01:43:28 GMT

I set up and pre paid for 2 lines by mistake, are you saying they won't reimburse me for 1? I will set up a ticket or get my provider to reverse the charge.

Thank you

Re: Esim

hTideGnow — Sat, 02 Sep 2023 01:45:22 GMT

@Mudbug wrote:
I set up and pre paid for 2 lines by mistake, are you saying they won't reimburse me for 1? I will set up a ticket or get my provider to reverse the charge.
Thank you

HI @Mudbug

oh, if you meant somehow you set up 2 instead of 1, you have a chance then. Then them you had hard time following it and you did it by mistake, they will help. Submit ticket to them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437