topic New text offer accepted but not applied in Get Support

New text offer accepted but not applied

Palz — Sat, 02 Sep 2023 01:17:13 GMT

I got an offer a few days ago via text ($35 per month 20gb 4G). I accepted the offer and got a text back saying I will be subscribed to same at next renewal. Renewal day is today (Sept 1), and my old plan was renewed for another month.

How can I get the new plan offered?????

Re: New text offer accepted but not applied

LitlLdy — Sat, 02 Sep 2023 01:20:09 GMT

@Palz wrote:
I got an offer a few days ago via text ($35 per month 20gb 4G). I accepted the offer and got a text back saying I will be subscribed to same at next renewal. Renewal day is today (Sept 1), and my old plan was renewed for another month.
How can I get the new plan offered?????

@Palz , send a screenshot of it to a CS_Agent in a private message for proof to ask for help getting it corrected for you.

Edit!

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: New text offer accepted but not applied

Chalupa_Batman — Sat, 02 Sep 2023 01:22:37 GMT

It may have missed the date and you may have to wait till the next cycle. But you can try and get a hold of a CS Agent who may be able to switch it but I don't think they can. But I could be wrong. Let's hope so.

How can you tell it wasn't applied yet? Did you check the app on your phone or website?

Re: New text offer accepted but not applied

Handy1 — Sat, 02 Sep 2023 01:25:03 GMT

@Palz First check like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if it’s still not correct submit ticket with support to investigate for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New text offer accepted but not applied

dust2dust — Sat, 02 Sep 2023 02:20:03 GMT

@Chalupa_Batman- Dare I say it? 🙂

Re: New text offer accepted but not applied

DennyCrane — Sat, 02 Sep 2023 02:27:07 GMT

Knowing what I know about back ends of systems, the offer response likely just goes on a batch tape which needs to be loaded by renewal date to take effect. It was probably too close to the renewal date so it may not happen until the next one now. I'm surprised they would send the offer out so close to your renewal if they weren't able to process that batch in time though.

I would definitely message them to ask them to do it manually, effective your renewal date. And send a screenshot of your text response in the private message to @CS_Agent.

Re: New text offer accepted but not applied

Chalupa_Batman — Sat, 02 Sep 2023 02:32:54 GMT

I like @DennyCrane answer. LOL.

Re: New text offer accepted but not applied

will13am — Sat, 02 Sep 2023 04:31:51 GMT

I accepted an SMS offer and got an acknowledgement of my acceptance of the offer. I thought that I would see the details of the upcoming renewal in my online account. There is no indication of any upcoming plan change. I have quite a bit of time to the next renewal. Maybe the bugs will be ironed out soon.

Re: New text offer accepted but not applied

DennyCrane — Sat, 02 Sep 2023 04:33:42 GMT

@will13am That doesn't surprise me actually. You may not see it ever. But if you have the text confirmation you're good. If anything goes wrong just send PM a message.

Re: New text offer accepted but not applied

will13am — Sat, 02 Sep 2023 04:49:35 GMT

It would be bad coding if the new plan is not loaded into the account as an impending change on renewal. I remember at one time the online accounts would do fund transfers based on the current plan prior to renewal and if the new plan was more expensive, renewal would fail due to insufficient funds. I see little mention of this these days although renewal failures have not been fully eradicated.