topic Re: Trouble Transferring Current Number in Get Support

Trouble Transferring Current Number

RollTheTones — Tue, 04 Jan 2022 20:23:54 GMT

Hello,

I am new to PM, and attempting to port over my phone number from Rogers.

It is telling me that the transfer was rejected.

As far as I can tell, I have entered in the appropriate information correctly. I have also tried on a few different browsers.

Any ideas?

Thanks in advance!

@CS_Agent

Re: Trouble Transferring Current Number

Luddite — Thu, 25 Jan 2018 22:11:42 GMT

Keep using your Rogers SIM; it will sop automatially once the port-in clears.

I think it will be faster if you click this: message to moderators to send a private message to the moderator team with

PM phone number if you have one
PM SIM card number
Rogers' account number, exactly as shown on your bill
Rogers' phone number
the account holder's name, exactly as shown on your bill
an Alternate Phone Number; someone else’s, not your own

Re: Trouble Transferring Current Number

sarasalhi — Fri, 26 Jan 2018 23:50:33 GMT

@RollTheTones did you have your new simcard from PM inserted in your phone when you tried activating? I got that error the first time when the simcard wasn't in the phone, but as soon as I switched and retried it worked.

Trouble Transferring Current Number from Telus

BCBenny — Tue, 30 Apr 2019 18:20:38 GMT

Hello Community

I have completed ALL the information for the transfer from my TELUS business one account.

I still get it will not let me transfer the number.

I see there has been no feedback to these questions?

I guessing becasue I have a buiness one it will not transfer until I break the account contact.

I will try again after this.

It is frustrating there is no more information or conact to help with this.

~Ben

Re: Trouble Transferring Current Number from Telus

cavemantoronto — Tue, 30 Apr 2019 19:58:06 GMT

@BCBenny wrote:
Hello Community
I have completed ALL the information for the transfer from my TELUS business one account.
I still get it will not let me transfer the number.
I see there has been no feedback to these questions?
I guessing becasue I have a buiness one it will not transfer until I break the account contact.
I will try again after this.
It is frustrating there is no more information or conact to help with this.
~Ben

You will need Telus account number and person's name who account belongs to (official name of person being billed). If self serve doesn't accept number to port, send mesaage to Moderator_Team. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble Transferring Current Number from Telus

Sbxrag3388 — Tue, 30 Apr 2019 23:55:32 GMT

I requested moderated team to transfer my Koodo number it’s been 2 days alredy still didn’t received any response from

moderate team . Didn’t even transfer my number yet .

dont know whom to contact . No customer care .

its very frustrating.

~ Ragha

Re: Trouble Transferring Current Number from Telus

cavemantoronto — Wed, 01 May 2019 01:43:56 GMT

@Sbxrag3388 wrote:
I requested moderated team to transfer my Koodo number it’s been 2 days alredy still didn’t received any response from
moderate team . Didn’t even transfer my number yet .
dont know whom to contact . No customer care .
its very frustrating.

~ Ragha

If it is from Koodo postpaid, you can do it yourself in self serve. If it is Koodo prepaid, all you can do is wait because only moderators can do it. The only way to contact moderators is go to https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 but it sounds like you already did.

Re: Trouble Transferring Current Number

Sbxrag3388 — Thu, 02 May 2019 04:12:10 GMT

Hi carol , I verified my information. Please proceed to transfer my number . Let me know any information needed .

Thanks ,

Raghavendra.

Re: Trouble Transferring Current Number

Anonymous — Thu, 02 May 2019 04:24:15 GMT

@Sbxrag3388 wrote:
Hi carol , I verified my information. Please proceed to transfer my number . Let me know any information needed .

Thanks ,
Raghavendra.

@Sbxrag3388: I recommend sending this via private message to that Carol person. The userid probably has an underscore and a letter the same way you got it before.