topic Re: Questions about subscription in Get Support

Questions about subscription

Taowen — Sat, 02 Sep 2023 00:50:08 GMT

Hi, the current subscription I have is the $23.00/month one with 1GB Data at 3G speed. On the plan, it says it has unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging.

I bought the subscription in B.C., Canada, but now I am in Toronto, so could anyone please tell me if it’s true that there’s no charge to call anyone in Canada, no roaming charges? Thank you!

Re: Questions about subscription

Handy1 — Sat, 02 Sep 2023 00:42:34 GMT

@Taowen Assuming you’re not on a provincial plan only . All other plans are Canada wide you can use it i any province of Canada and calling anywhere in Canada like you were at home

Re: Questions about subscription

Taowen — Sat, 02 Sep 2023 00:44:27 GMT

Hi, thank you for your reply. How do I check if my plan is provincial or not?

Re: Questions about subscription

Taowen — Sat, 02 Sep 2023 00:46:23 GMT

Given it’s not a provincial plan, does it mean there’s no extra charges if I call or message anyone in Canada? Thanks.

Re: Questions about subscription

Handy1 — Sat, 02 Sep 2023 00:46:52 GMT

@Taowen Easier way is to try and calm another province if it goes thru your hood to go if it doesn’t your on provincial wide . But you can’t be charged for trying PM is pre paid . No surprise bills

Re: Questions about subscription

computergeek541 — Sat, 02 Sep 2023 00:47:41 GMT

@Handy1 wrote:
@Taowen Assuming you’re not on a provincial plan only . All other plans are Canada wide you can use it i any province of Canada and calling anywhere in Canada like you were at home

Even a plan with provincial calling could be used anywhere in Canada where there is Public Mobile network coverage, with the only dffference being with the destinations that could be reached for outgoing calls.

Re: Questions about subscription

Handy1 — Sat, 02 Sep 2023 00:48:05 GMT

@Taowen Correct no extra charges . You will never have an extra charge . You can’t call if you haven’t paid for it

Re: Questions about subscription

computergeek541 — Sat, 02 Sep 2023 00:49:43 GMT

@Taowen wrote:
Hi, thank you for your reply. How do I check if my plan is provincial or not?

Very few customers at Public Mobile are likely to have plans that only include provincial calling. The $25 1GB plan includes Canada-wide calling, and you've even mentioned that earlier.

Re: Questions about subscription

Taowen — Sat, 02 Sep 2023 00:51:53 GMT

Hi, yes, I just want to make sure that I don’t get extra charges. Thank you for the response!

Re: Questions about subscription

computergeek541 — Sat, 02 Sep 2023 00:51:56 GMT

@Handy1 wrote:
@Taowen Easier way is to try and calm another province if it goes thru your hood to go if it doesn’t your on provincial wide . But you can’t be charged for trying PM is pre paid . No surprise bills

The first post states that this plan includes Canada-wide calling.

Re: Questions about subscription

Taowen — Sat, 02 Sep 2023 00:52:15 GMT

Hi, thank you very much!