topic Re: QR code from welcome email does not work -- keep saying try again. in Get Support

QR code from welcome email does not work -- keep saying try again.

Bee27 — Fri, 01 Sep 2023 23:26:22 GMT

As indicated in the subject line, I am having trouble getting my eSIM activated on my iPhone. My old carrier, Freedom has already deactivated my old SIM card. Please help get me active on Public Mobile, all I have right now is SOS.

thanks,

Bee27

Re: QR code from welcome email does not work -- keep saying try again.

dust2dust — Fri, 01 Sep 2023 23:33:54 GMT

Maybe try a full power off restart.

Re: QR code from welcome email does not work -- keep saying try again.

LitlLdy — Sat, 02 Sep 2023 00:06:05 GMT

@Bee27 wrote:
As indicated in the subject line, I am having trouble getting my eSIM activated on my iPhone. My old carrier, Freedom has already deactivated my old SIM card. Please help get me active on Public Mobile, all I have right now is SOS.

thanks,
Bee27

@Bee27 , In cellular settings make sure that “ Turn On This Line “ is selected as well as resetting your iPhone’s Network Settings.

Re: QR code from welcome email does not work -- keep saying try again.

Bee27 — Sat, 02 Sep 2023 00:49:39 GMT

Thanks so much! Turned on “ Turn On This Line “ and managed to make it work... finally!

Thanks,

Bee27

Re: QR code from welcome email does not work -- keep saying try again.

LitlLdy — Sat, 02 Sep 2023 00:51:29 GMT

@Bee27 wrote:
Thanks so much! Turned on “ Turn On This Line “ and managed to make it work... finally!
Thanks,
Bee27

@Bee27 , 👏🏻, thank goodness! Thank you for the update! That’s what I had to do with my iPhone!