topic Re: Missing CS_Agent in Get Support

Missing CS_Agent

Paulzhao — Fri, 01 Sep 2023 23:00:39 GMT

Are you sure there're CS_Agents here. I sent tickets and private messages many times. But didn't receive any Response.

Re: Missing CS_Agent

dust2dust — Fri, 01 Sep 2023 23:11:49 GMT

It does make one wonder. A customer decided to up and leave this morning for a complete lack of response over a couple days.
So what is the trouble you're having? Maybe we can help.

Re: Missing CS_Agent

ShortyJ0490 — Fri, 01 Sep 2023 23:28:18 GMT

I just PM CS_agent today and received a reply.

Re: Missing CS_Agent

Chalupa_Batman — Fri, 01 Sep 2023 23:40:59 GMT

I can confirm I spoke with one today. Matter of fact, within 15 minutes of my reply. Super friendly. Are you sure you're using this link?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missing CS_Agent

LitlLdy — Sat, 02 Sep 2023 00:07:39 GMT

@Paulzhao wrote:
Are you sure there're CS_Agents here. I sent tickets and private messages many times. But didn't receive any Response.

@Paulzhao , please keep an eye on your inbox.

Edited: Typo!

Re: Missing CS_Agent

dust2dust — Fri, 01 Sep 2023 23:46:21 GMT

Well there you go @Paulzhao , a couple testimonials on someone answering. I don't know. Yet others get nothing for days and repeated messages.

Re: Missing CS_Agent

Paulzhao — Fri, 01 Sep 2023 23:46:40 GMT

One agent responsed me，finally. I have been looking for them since last night. Thank you to respond me so quickly.

Re: Missing CS_Agent

Paulzhao — Fri, 01 Sep 2023 23:48:23 GMT

One agent responsed me，finally. I have been looking for them since last night. Thank you to respond me so quickly.

Re: Missing CS_Agent

toxicfire — Fri, 01 Sep 2023 23:51:45 GMT

They do take some time to respond back give them 24 hours. Usually alot faster but give em time haha. There here and ready to help

Re: Missing CS_Agent

Paulzhao — Fri, 01 Sep 2023 23:52:17 GMT

I did all the time this morning. And saw nothing until 2 hours ago.

Re: Missing CS_Agent

LitlLdy — Fri, 01 Sep 2023 23:55:21 GMT

@Paulzhao wrote:
I did all the time this morning. And saw nothing until 2 hours ago.

@Paulzhao , it could have been just timing! Happy you received a response back when another never did after 3 days of trying!

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

Re: Missing CS_Agent

Paulzhao — Sat, 02 Sep 2023 00:20:43 GMT

But my phone can't be activated due to I chose eSIM by mistake. I need CS to change the setting Then I can finish Activation. It is urgent. But the CS ask me for some more information and disappear again.

Re: Missing CS_Agent

LitlLdy — Sat, 02 Sep 2023 00:33:23 GMT

@Paulzhao wrote:
But my phone can't be activated due to I chose eSIM by mistake. I need CS to change the setting Then I can finish Activation. It is urgent. But the CS ask me for some more information and disappear again.

@Paulzhao , are you able to sign into your account? If you can you can do a SIM Card swap there.

Once you have a new SIM, follow these steps to update the SIM number associated with your account:

Go to the ‘Profile’ tab
Select the pencil icon next to your current SIM number
Enter your the 16-digit code of your new SIM
Select ‘Save Changes’

Or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Edit: Sorry, that was a dumb suggestion since you likely can’t sign in yet 😔

I know, it can be frustrating. Please be patient a little while longer. They always ask questions to verify it’s your account. Tell them you need them to do a SIM Card swap for you & get the account working!

Re: Missing CS_Agent

Paulzhao — Sat, 02 Sep 2023 02:19:02 GMT

Thank you so much for your patience in explaining.