topic I am currently in the US in Get Support

I am currently in the US

Ish_74 — Fri, 01 Sep 2023 22:47:44 GMT

I have baught is roaming bundle but i’m not able to connect to internet or make calls or text

Re: I am currently in the US

dust2dust — Fri, 01 Sep 2023 22:51:09 GMT

Do you have manual network connection or automatic? You need to connect to either T-Mobile or AT&T. Automatic would connect to either. Did you turn on roaming data? Is this a re-buy of the same add-on?

Adding - is your networks set to 3G (WCDMA/UMTS)?

Re: I am currently in the US

hairbag1 — Fri, 01 Sep 2023 22:52:44 GMT

@Ish_74

have you re-bought this add-on after successfully using it before ?

Re: I am currently in the US

softech — Fri, 01 Sep 2023 22:52:49 GMT

@Ish_74

Critical part to US roaming depends on T-Mobile or AT&Y coverage and whether you can connect to T-Mobile or AT&T network or not

Try T-Mobile first, If the phone is not connecting to T-Mobile, change the Network Connection from Automatic to Manual and select T-Mobile

If your issue is with data, make sure your Roaming Mobile data is enabled and your have disabled your mobile data limter

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Preferred Network Type or Network Mode to 2G and see if the calls goes through

If T-Mobile does not work, try the same with At&t.

Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: I am currently in the US

Ish_74 — Fri, 01 Sep 2023 22:54:50 GMT

Yes, many times

Re: I am currently in the US

dust2dust — Fri, 01 Sep 2023 23:08:51 GMT

I think he means like immediately before. As in, do you see the previous one and does the day counter show 0/15 or maybe 1/15?

Re: I am currently in the US

hairbag1 — Fri, 01 Sep 2023 23:34:32 GMT

@Ish_74

seems like if you're re-buying the same add-on after the first has expired...you must wait an additional 24 hours from the time first one ran out. I know it's hoockie...but you must wait. Alternative is to get CSA to add it for you right away. Alternative to the alternative... you can buy one of the other US add-ons...just not the same one, until it expires + 24 hours.

Re: I am currently in the US

maple_leaf — Sat, 02 Sep 2023 03:48:49 GMT

Hello @Ish_74 , All great suggestions already provided here, but just thought I would include a link to U.S. Roaming Troubleshooting in the event it is helpful:

U.S. Roaming Troubleshooting:
https://www.publicmobile.ca/en/on/get-help/articles/us-roaming-troubleshooting