topic Re: 8uv1 error message in Get Support

8uv1 error message

ERose — Sat, 02 Sep 2023 05:28:44 GMT

when attempting to dial a Canadian phone number, get 8UV1 error message. Have reset my phone, have done an on/off of airplane mode, also a 'hard' reset on my iphone. My account is up to date, etc. what can i do to stop this happening?

Re: 8uv1 error message

Chalupa_Batman — Fri, 01 Sep 2023 22:42:24 GMT

Did you try going to settings, network settings, turn off automatic and choose Public Mobile. Then reboot. let us know if that works.

Re: 8uv1 error message

hTideGnow — Fri, 01 Sep 2023 22:44:24 GMT

HI@ERose

Please try with and without the 1 in front of the 10 digits number, try both and it might work

Re: 8uv1 error message

dust2dust — Fri, 01 Sep 2023 22:47:05 GMT

Do you possibly have your call display off that others will see private caller when you call?

Re: 8uv1 error message

ERose — Fri, 01 Sep 2023 22:49:11 GMT

I have tried both ways and still get same error message.

Re: 8uv1 error message

ERose — Fri, 01 Sep 2023 22:53:47 GMT

No, did not work after reboot. same message.

Re: 8uv1 error message

ERose — Fri, 01 Sep 2023 23:02:24 GMT

I have ensured my call display number is on.

Re: 8uv1 error message

dust2dust — Fri, 01 Sep 2023 23:10:08 GMT

Can you call the same number from another phone and what are the results?

Re: 8uv1 error message

maple_leaf — Sat, 02 Sep 2023 03:31:48 GMT

Hello @ERose , I found an older thread in the Community re: 8UV1 from late 2022:

https://productioncommunity.publicmobile.ca/t5/Get-Support/8uv1-Your-call-cannot-be-completed-as-dialed-Hmm/m-p/798036/highlight/true#M531743

Seems 8UV1 occurs during high call volume on the Telus/PM network. In this other example, it was only happening with calls made to toll-free 833 numbers. I didn't see a resolution listed within this older thread, but perhaps it resolved itself if it is a telephone network traffic error code. My suggestion if it continues, is to contact a Customer Support Agent for further assistance. I've included a link below:

Private Message to a CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps.