Esim not registering

Karyan_chu — Sat, 02 Sep 2023 15:53:14 GMT

I am new to Public Mobile and ESIM. I am previously with a different service provider and trying to transfer my number with the New ESIM. However am not successful even with the QR code provided.

Re: Esim not registering

hTideGnow — Fri, 01 Sep 2023 22:18:39 GMT

HI @Karyan_chu if you are using eSIM on the old provider, disable it first and try to scan PM QR

if still not install, please submit ticket with CS agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim not registering

maple_leaf — Fri, 01 Sep 2023 23:16:02 GMT

Hello @Karyan_chu , What type of device are you using (iPhone or Android)? Typically, the eSIM installs on your device during the mobile app activation process. When porting a number from another provider during activation, sometimes the old SIM is still active (so that you can answer "Yes" to the text message confirming the number transfer). After replying to that text and seeing your signal strength indicator go blank or display an 'x'/SOS/Emergency, you will most likely have to access your phone's SIM settings to turn the Public Mobile eSIM "on". If you find that, for some reason, the Public Mobile eSIM never installed, you can try installing up to 3 times using that QR code sent via email, before requiring additional assistance from a Customer Support Agent. I've included some links below to assist:

eSIM Support for iPhone:
https://support.apple.com/en-ca/HT212780

iPhone Network Settings:
https://support.apple.com/en-ca/HT201415

eSIM Support for Google Pixel:
https://support.google.com/pixelphone/answer/9449293?hl=en#zippy=
eSIM Support for Samsung:
https://www.samsung.com/ca/support/mobile-devices/galaxy-esim-and-supported-network-carriers/

eSIM FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

Phone Number Transfer Troubleshooting:
https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

How to Subscribe:
https://www.publicmobile.ca/en/on/get-help/articles/subscribing

How to reach a CS_Agent:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Pvt. Msg. to CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

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Esim not registering

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