topic Re: transferring phone in Get Support

transferring phone

Leharslady — Fri, 01 Sep 2023 19:47:48 GMT

I am in the process of setting up my phone with Public from Rogers. I received the QR code for my eSIM in my email. I scanned it to activate it and got this message:

Unable to activate eSIM. You can try again (which I did) or contact your carrier for assistance

Re: transferring phone

hTideGnow — Fri, 01 Sep 2023 19:51:51 GMT

hi@Leharslady

you tried and failed 😞

Please submit a ticket with CS agent here and they will help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: transferring phone

Handy1 — Fri, 01 Sep 2023 19:51:59 GMT

@Leharslady Please submit ticket with support using this direct link to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: transferring phone

maple_leaf — Fri, 01 Sep 2023 21:01:21 GMT

Hello @Leharslady , Sorry to hear you are having trouble activating your eSIM from QR code. Can you tell me more about what device you have (iOS/iPhone or Android), and if you were first trying to apply/install the eSIM during the activation process through the mobile app? The QR code is sent via email following activation, and you can try the install up to 3 times from QR code before a Customer Support Agent would need to intervene. I've included some links below that may assist:

How to Subscribe:
https://www.publicmobile.ca/en/on/get-help/articles/subscribing

eSIM FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

eSIM Support for iPhone:
https://support.apple.com/en-ca/HT212780
eSIM Support for Google Pixel:
https://support.google.com/pixelphone/answer/9449293?hl=en#zippy=
eSIM Support for Samsung:
https://www.samsung.com/ca/support/mobile-devices/galaxy-esim-and-supported-network-carriers/

How to reach a CS_Agent:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Private Message a CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

Hope this helps.