topic Re: Wrong MEID in Get Support

Wrong MEID

NewWester2019 — Fri, 01 Sep 2023 18:53:35 GMT

Wrong MEID number entered and now I can't get my number to transfer over from Cityfone to Public Mobile..any thoughts?

Re: Wrong MEID

JRod — Fri, 01 Sep 2023 18:58:04 GMT

@NewWester2019

Hello I am sorry to hear you were having issues with your port. You will have to use your Cityfone account number instead. Any other method seems to be very unreliable. I’ll message you the number to a porting department that can help you out (click the profile picture and then messages or click the envelope icon if on desktop).

Remember to keep your old cityfone account active. You will need to keep that SIM in your phone to answer yes to a text authorizing the port to take place. Once you lose signal on your old sim that is your sign that the port has been completed. At that point you can put in your new PM SIM and reboot your device.

Re: Wrong MEID

hTideGnow — Fri, 01 Sep 2023 18:57:10 GMT

HI @NewWester2019

you can call the porting them and give them the account number . I will private message you the porting team support number

Re: Wrong MEID

Handy1 — Fri, 01 Sep 2023 18:59:00 GMT

@NewWester2019 You should just only use the old providers account number not the IMEI . No worries thou I’ll send you porting team number so you can give the account number instead and they will re trigger the port request for you . Sending it private message as we not allowed to post it here and get it fixed

Re: Wrong MEID

NewWester2019 — Fri, 01 Sep 2023 20:44:07 GMT

Thank you my friend..this worked excatly as you said.

Re: Wrong MEID

JRod — Fri, 01 Sep 2023 20:52:48 GMT

Happy to help!
Hope you enjoy your time with PM!

Re: Wrong MEID

Shrimp3099 — Wed, 20 Dec 2023 03:27:47 GMT

I am also facing the same issue.. I got a text saying the wrong MEID was entered.. can I please get some help?

Re: Wrong MEID

Handy1 — Wed, 20 Dec 2023 03:30:17 GMT

@Shrimp3099 I’ll send you the porting team number private message and they can re trigger the root request for you .also just give them the old providers account number and ignore the IMEI as it’s not needed anywyas @Shrimp3099