topic technical help in Get Support

technical help

Leharslady — Fri, 01 Sep 2023 19:58:30 GMT

Is there technical help at Public? I need to activate my eSIM. The QR code I received doesn't work. I'm not sure who can help with this.

Re: technical help

Handy1 — Fri, 01 Sep 2023 20:00:18 GMT

@Leharslady first try rebooting the phone or reset network settings se if that helps . If no luck please submit ticket with support using this direct link to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: technical help

hTideGnow — Fri, 01 Sep 2023 20:02:09 GMT

HI @Leharslady

if you cannot scan and install the QR code, you will have to submit a ticket wtih CS agent for help :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437