topic Re: Payment in Get Support

Payment

JennAsh — Fri, 01 Sep 2023 19:16:20 GMT

I bought a SIM card and activated my account all online with my credit card. Will the monthly bill automatically go onto my credit card from now on?

Re: Payment

dust2dust — Fri, 01 Sep 2023 19:18:23 GMT

Yes.

Re: Payment

DennyCrane — Fri, 01 Sep 2023 19:21:21 GMT

In the payments section just make sure the radio button for subscriptions is on.

Re: Payment

Handy1 — Fri, 01 Sep 2023 19:22:46 GMT

@JennAsh Yes and you can turn off also like this

Turn auto pay OFF/ON 3 easy clicks

Re: Payment

JennAsh — Fri, 01 Sep 2023 19:53:07 GMT

If you toggle it to off does that mean they cancel your phone? Or do you just have to go in and pay manually before the due date every month?

Re: Payment

Handy1 — Fri, 01 Sep 2023 19:55:31 GMT

@JennAsh If you turn it off it won’t renew . So if you were going away form a month over seas you could turn it off the account can stay in suspended state for no more then 90 days so long is before the 90 days is up you go back in make manual payment and turn it back on . This way you won’t pay while your gone and keep your number and plan

Re: Payment

dust2dust — Fri, 01 Sep 2023 20:01:36 GMT

The service stops if you don't pay one way or the other. You then have a 90 day grace period to restart the service.
Are you concerned about leaving a credit card registered? You could use a prepaid card. Or pause whatever card until payment time. Or use a zero balance visa gift card kind of card. If you like the last option then I could give you the particulars.
Then you make your manual payment and the plan will renew.

Re: Payment

hTideGnow — Fri, 01 Sep 2023 20:03:44 GMT

HI @JennAsh

if you toggle off the Subscribed, it just mean you are opting out for Autopay.

You can instead choose to load money, by credit card or vouchers , ahead of the renewal

If you don't, the service will be suspended at the end of the cycle. From that day day on, you have 90 days to resume service or the account will be closed