topic Cannot activate account in Get Support

Cannot activate account

genji — Fri, 01 Sep 2023 18:38:21 GMT

Hi,

I am having issue accessing my account, it keep taking me to the "Resume Activation" page and when I click it and try to log in, it say my email and password does not match. I've already purchased a plan. Please help.

Re: Cannot activate account

Handy1 — Fri, 01 Sep 2023 18:39:37 GMT

@genji Have you downloaded the app to finish the activation .try that if you haven’t already . If no luck please use this direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot activate account

JRod — Fri, 01 Sep 2023 18:40:18 GMT

@genji

Hello! You must complete the activation with the app. Download the app and login when promoted upon opening the app and you should be able to continue your activation.

https://publicmobile.ca/en/bc/load-mobile-app

Re: Cannot activate account

hTideGnow — Fri, 01 Sep 2023 18:47:53 GMT

HI @genji

you have service with PM and try to login ? or you are activating?

if you have service with PM and unable to login , you need to submit a ticket with CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you are trying to activate, then try using the app. Uninstall and reinstall the app and try again