topic Trouble porting in Get Support

Trouble porting

rrh — Sat, 02 Sep 2023 15:44:33 GMT

I never received my first text to approve the port. When I contact Rogers they say that Public Mobile has to request the port again, but when I look into the help, it says I need to contact Rogers. Any help would be appreciated, just need to have the request reinitiated. Thanks

Re: Trouble porting

Handy1 — Fri, 01 Sep 2023 18:01:40 GMT

@rrh No worries there’s a number for live support to help re trigger the port request will send you now private message

Re: Trouble porting

dust2dust — Fri, 01 Sep 2023 18:02:31 GMT

And put the old sim in a phone to confirm the transfer after talking to them.

Re: Trouble porting

rrh — Fri, 01 Sep 2023 18:06:59 GMT

Thanks, fingers crossed