topic Re: Didn’t get sim in Get Support

Didn’t get sim

ElsaRiya — Fri, 01 Sep 2023 17:44:30 GMT

Hey I didn’t get my sim.
Been 3 weeks now

Re: Didn’t get sim

hTideGnow — Fri, 01 Sep 2023 17:48:29 GMT

HI @ElsaRiya

it has been 3 weeks, submit ticket with CS agent for update:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Didn’t get sim

softech — Fri, 01 Sep 2023 17:48:32 GMT

@ElsaRiya

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Didn’t get sim

Handy1 — Fri, 01 Sep 2023 17:51:34 GMT

@ElsaRiya

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Didn’t get sim

ElsaRiya — Fri, 01 Sep 2023 17:58:00 GMT

When I try to submit a ticket, it asks for an order number which I dont unfortunately have

Re: Didn’t get sim

Handy1 — Fri, 01 Sep 2023 18:00:03 GMT

@ElsaRiya Order number should be in your email from when you payed for the SIM card

Re: Didn’t get sim

ElsaRiya — Fri, 01 Sep 2023 18:02:07 GMT

Its **** out with only the last 4 digits on display