topic Re: Phone not working in Get Support

Phone not working

YMMM — Fri, 01 Sep 2023 17:27:31 GMT

My mom's phone is deactivated because the credit card on file has expired. I would like to change it, but when I tried to log into her account, it requires a security code, which is sent to her phone number that has just been deactivated. Please help.

Re: Phone not working

hTideGnow — Fri, 01 Sep 2023 17:30:43 GMT

HI @YMMM

people replying here are just customers and not CS agent

but you can get the code by email. On the same 2FA screen, click "Didn't recieve the code?" and then email would be an option in the following screen

Re: Phone not working

YMMM — Fri, 01 Sep 2023 17:48:36 GMT

Thanks for your response. I tried that and it only gives me the options to send text or voice message to the phone number for some reason..

Re: Phone not working

hTideGnow — Fri, 01 Sep 2023 17:50:31 GMT

HI @YMMM

then you need to have CS agent to help

Please submit a ticket with CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember , when agent replies you , you are answer as your mom (you just help your mom to type🤣), they are picky if they are not talking to the account owner

Re: Phone not working

YMMM — Fri, 01 Sep 2023 17:53:01 GMT

Noted. Thank you so much!!