topic Re: Text messaging in Get Support

Text messaging

Termite211 — Fri, 01 Sep 2023 13:41:49 GMT

Have not been able to send or receive text messages for 2 days now. Please help.

Re: Text messaging

DDM69 — Fri, 01 Sep 2023 13:42:58 GMT

Are you a new customer? What have you tried to fix this?

Re: Text messaging

Dunkman — Fri, 01 Sep 2023 13:43:55 GMT

@Termite211

Does talk and data work? Account status active?

Maybe try rebooting your phone. Network reset of phone (this will erase saved Wifi passwords).

Re: Text messaging

Chalupa_Batman — Fri, 01 Sep 2023 13:45:25 GMT

Did you just port your number from another provider?

if you are just brand new, try going to your settings, find network settings, remove automatic, pick public mobile and then reboot.

Re: Text messaging

Termite211 — Fri, 01 Sep 2023 13:46:44 GMT

Tried rebooting my phone...nothing.

Re: Text messaging

Handy1 — Fri, 01 Sep 2023 13:47:10 GMT

@Termite211 Try rebooting the phone or reset network settings . Is it possible for you to text the SIM card in another phone to test

Re: Text messaging

Termite211 — Fri, 01 Sep 2023 13:47:36 GMT

Been a customer for several months. Swaped a sim yesterday and got some text messages, but again today, nothing. How do you reach CS by phone?

Re: Text messaging

Handy1 — Fri, 01 Sep 2023 13:49:01 GMT

@Termite211 Sorry no live support . You have to engage support private message . You can use this direct link to message support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text messaging

softech — Fri, 01 Sep 2023 13:49:04 GMT

@Termite211

Try Reset All Settings

If you are on Android, download Google Message and set it as default messaging app and see if it helps

For sorry, sorry, PM does not have phone support, you have to engage them by opening ticket here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Text messaging

Termite211 — Fri, 01 Sep 2023 13:51:14 GMT

We did that last night.....got messages, but again this morning...nothing.

Re: Text messaging

Termite211 — Fri, 01 Sep 2023 14:02:12 GMT

I did send a message to CS....haven't heard back yet.

Re: Text messaging

Dunkman — Fri, 01 Sep 2023 14:28:36 GMT

@Termite211 wrote:
I did send a message to CS....haven't heard back yet.

@Termite211

It will take a few hours for CSA to respond (up to 48 hours).

Did you try a network reset of phone?

Maybe try to clear cache from your messenger app.