topic Re: Subscription change didn’t take effect in Get Support

Subscription change didn’t take effect

tysoncassell — Fri, 01 Sep 2023 10:58:46 GMT

Hello,

I was on 5g 3 month subscription and about a month ago I put in a request to change it on renewal date. Today was the renewal date and the change didn’t take affect and it automatically renewed it to the old subscription for another 3 months. Is it possible to still change it without haven’t to pay again.

Re: Subscription change didn’t take effect

Handy1 — Fri, 01 Sep 2023 11:06:19 GMT

@tysoncassell it might just be the system hasn’t fully updated yet. First try this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

add if it’s not right by noon today maybe reach out to support to investigate for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription change didn’t take effect

tysoncassell — Fri, 01 Sep 2023 11:13:42 GMT

No that didn’t do anything. Still show’s previous subscription. I the cost of the old subscription was deducted from my credit card as the on I wanted would have been cheaper. When I click on change subscription I’m not getting any 5g options either. Only 3G or 4g options, but current plan is 5g. Did they stop offering 5g plans which could be why mine didn’t change.

Re: Subscription change didn’t take effect

Handy1 — Fri, 01 Sep 2023 11:44:27 GMT

@tysoncassell .no they still have the 5G plans . Maybe reach out to support to see what’s going on and why it didn’t change

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437