topic Re: Service in Get Support

Service

Tordybean20 — Fri, 01 Sep 2023 08:37:57 GMT

Hi I paid for my service but it still says that my account is still suspended what do I do?

Re: Service

HALIMACS — Fri, 01 Sep 2023 09:52:03 GMT

@Tordybean20

did you try rebooting your device?

What messaging to you hear when you dial 611 from your device?

It’s also possible the messaging in your self serve might be outdated.

Try clearing cache and cookies or tapping those refresher icons on the page to get an updated version of what you’re seeing.

Re: Service

Handy1 — Fri, 01 Sep 2023 10:27:10 GMT

@Tordybean20 so long as your services still work you can safely ignore this Error message . . I get this same message every renewal day until about noon the same day until the system fully updates itself . If you have no services try rebooting the phone or reset network settings . If still no luck please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437