topic Re: Not receiving SMS back in Get Support

Not receiving SMS back

Annarhiia — Fri, 01 Sep 2023 03:58:16 GMT

I have purchased public mobile phone plan for the first time and I faced the issue to receive SMS. I can text other people, but they can't reach me back. What should I do?

Re: Not receiving SMS back

JRod — Fri, 01 Sep 2023 04:03:27 GMT

@Annarhiia

Did you port your number from a different provider or did you pick a new one?

Did you reboot your phone after activating?

Re: Not receiving SMS back

maple_leaf — Fri, 01 Sep 2023 04:07:06 GMT

Hello @Annarhiia , Did you transfer a number in from another service provider? If so, did you reply "Yes" to the text sent from the previous service provider before switching to the Public Mobile SIM in your device? I've included a link below with more information about number transfers. If you have missed the 90 minute window to reply 'Yes' to that text, you'll need to contact a Customer Support Agent for further assistance.

Number Transfer Troubleshooting:
https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting

Private Message to CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

Hope this helps.