topic Can not Make Calls in Get Support

Can not Make Calls

mohammad-shamas — Fri, 01 Sep 2023 00:41:38 GMT

Hi,

I can not make calls. I can receive them but can not even call my voicemail or any one in my contacts. I tried moving the sim to another phone but it is the same problem, please help.

Re: Can not Make Calls

HALIMACS — Fri, 01 Sep 2023 00:43:22 GMT

@mohammad-shamas

Have you recently activated here and porting your number from another provider?

Did you reply "yes" to the port authorization request?

Re: Can not Make Calls

computergeek541 — Fri, 01 Sep 2023 00:44:25 GMT

@mohammad-shamas wrote:
I can not make calls. I can receive them but can not even call my voicemail or any one in my contacts. I tried moving the sim to another phone but it is the same problem, please help.

Do you hear any type of error messgae when trying to make outgoing calls? Also, are you on a $15 plan that includes a limited amount of outgoing minutes?

Re: Can not Make Calls

mohammad-shamas — Fri, 01 Sep 2023 01:02:22 GMT

no error message. just beeps and call failing. No I am not on a plan with specific amount of minutes.

Re: Can not Make Calls

mohammad-shamas — Fri, 01 Sep 2023 01:02:49 GMT

No, I have been with public mobile since 2017

Re: Can not Make Calls

Handy1 — Fri, 01 Sep 2023 01:08:41 GMT

@mohammad-shamas Are you putting a 1 in front of the contact

Re: Can not Make Calls

mohammad-shamas — Fri, 01 Sep 2023 01:47:48 GMT

Yes I do

Re: Can not Make Calls

Community_QA_ — Fri, 01 Sep 2023 01:49:46 GMT

tried reset all network?

or try the sim in another phone?

try 3G?

Re: Can not Make Calls

maple_leaf — Fri, 01 Sep 2023 03:29:44 GMT

Hi @mohammad-shamas , have you checked your subscription status in your online account, or have you called *611 from your phone? If still having trouble, you can reach out to a Customer Support Agent for further assistance.

Private Message a CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

Hope this helps.