topic Re: lost password in Get Support

lost password

6049852344 — Tue, 04 Jan 2022 20:23:42 GMT

I have recieved four emails with links to reset my password, but they have resulted in the message "this site cannot be reached". I don't know how to proceed.

Re: lost password

wetcoaster — Thu, 25 Jan 2018 17:49:18 GMT

@6049852344

If the password function isn't working for you (here is the recent Knowledge Base article on the topic: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Password-Reset-Procedure/tac-p/212686#M441) - you'll need to contact the moderators (=Public Mobile employees) for help.

Please be aware that they are busier than usual, but, working on a first come first serve basis, they will get back to you asap. We recommend that you enable email notifications so that you get their message right away and follow the procedure right away to avoid another reset time out.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: lost password

Acekiller — Thu, 25 Jan 2018 18:45:00 GMT

it hasn't been working since the prehistoric days.

on a second note, it is probably not wise to use your phone numbers as login name.

Re: lost password

NDesai — Thu, 25 Jan 2018 19:02:45 GMT

@Acekiller wrote:
it hasn't been working since the prehistoric days.

on a second note, it is probably not wise to use your phone numbers as login name.

Sometimes it works. But recently when they tried to fix it, they broke the link. It sends an incorrect link with wrong ip address instead of the correct domain name.

@6049852344 If mod still did not get back to you, try this and the link will load. You will have to be lucky enough to receive the email on time before the reset link expires.

Re: lost password

AlexOfAnders — Thu, 25 Jan 2018 19:17:24 GMT

@Acekiller wrote:
it hasn't been working since the prehistoric days.

on a second note, it is probably not wise to use your phone numbers as login name.

I just wanted to second @Acekiller's second note and add a reminder that this is a public forum that is not exclusive to PM customers (even if it was, that's still a lot of exposure). I would try to get your account renamed as soon as possible.

Re: lost password

Luddite — Thu, 25 Jan 2018 20:26:48 GMT

@6049852344 Just click here: https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile and create a different username.