topic Re: Unable to complete sign up in Get Support

Unable to complete sign up

CQ9 — Thu, 31 Aug 2023 20:00:33 GMT

I have the email registered, I've reset the password, I've tried to complete a new account for the past hour. Site keeps looping from log-in to sending a code, then the code is incorrect. Any help??

Re: Unable to complete sign up

hTideGnow — Thu, 31 Aug 2023 20:02:04 GMT

HI @CQ9

did you try to use the app to login and complete the subscription?

If not , try it

if you are using app already, try to uninstall the app and reinstall

Re: Unable to complete sign up

Handy1 — Thu, 31 Aug 2023 20:03:45 GMT

@CQ9 Have you downloaded the app to finish the activation . Then reboot the phone . If no luck please submitticketbwithbsulloet to help you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to complete sign up

maple_leaf — Thu, 31 Aug 2023 20:19:08 GMT

Hello @CQ9 , As others have already mentioned, activation must be continued in the mobile app for iPhone or Android. Trying in a browser on a PC will result in the login loop you are describing. I've included some links below that may be of assistance:

Complete activations in app:
https://www.publicmobile.ca/en/on/load-mobile-app

Clear Cache/Cookies (PC and Mobile):
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

How to Subscribe:
https://www.publicmobile.ca/en/on/get-help/articles/subscribing

How Subscriptions Work:
https://www.publicmobile.ca/en/on/get-help/articles/how-subscription-works

EverSafe ID FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/eversafe-faqs

EverSafe General Information: https://www.publicmobile.ca/en/bc/get-help/articles?category=_articleCategory_my-account&subcategory=_articleSubCategory_EverSafe

Transferring Your Number:
https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Reward Rules (Comparison):
https://www.publicmobile.ca/en/on/get-help/articles/reward-rules

Hope this helps.

Re: Unable to complete sign up

JLX — Thu, 31 Aug 2023 21:11:48 GMT

FWIW I'm having exactly the same issue. Just wanted to confirm to see if this gets more attention as it is very difficult to get help.

Re: Unable to complete sign up

Handy1 — Thu, 31 Aug 2023 21:14:13 GMT

@JLX Are you using the app to finish the activation .

Re: Unable to complete sign up

JLX — Thu, 31 Aug 2023 21:15:47 GMT

Yes, I'm using the app on the phone. My issue is that when I try to "complete the activation" I just get an endlessly spinning load icon.

Re: Unable to complete sign up

Handy1 — Thu, 31 Aug 2023 21:16:50 GMT

@JLX Please submit ticket with support to help you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to complete sign up

JLX — Thu, 31 Aug 2023 21:27:16 GMT

Thanks for the reply. I've sent a private message using the link you provided. Fingers crossed.

Re: Unable to complete sign up

Handy1 — Thu, 31 Aug 2023 21:28:37 GMT

@JLX You should get a reply with in the hour and they will respond with some verification questions before they. An help you . Hoping you get a quick reply and speedy resolve.