topic Re: How do I find out what pattern I need to enter to unlock my phone? in Get Support

How do I find out what pattern I need to enter to unlock my phone?

Santa — Thu, 31 Aug 2023 20:02:40 GMT

I have been overseas and not used my phone for six months. When I returned, I discovered that my phone required me to enter a pattern. But as I had not chosen a pattern myself, I am at a loss to know what to do about this. Any help welcomed.

Re: How do I find out what pattern I need to enter to unlock my phone?

hTideGnow — Thu, 31 Aug 2023 20:04:39 GMT

HI @Santa

it's a pattern required to unlock the phone and not My Account, right?

there is no way to get through that if you don't remember. Resetting the phone (or wiping) is the only way, but you might loss everything unless you have backed up before. But most phone should have some kind of backup setup, so, should be ok

Re: How do I find out what pattern I need to enter to unlock my phone?

JRod — Thu, 31 Aug 2023 20:05:09 GMT

@Santa

Hello! Do you mean the actual password to access your phone? If this is what you are referring to Unfortunately due to this being a forum for a mobile provider, we cannot help you as that is outside the scope of this service.

If you were a public mobile customer and had left your account inactive and unpaid for 6-months then unfortunately your account would have been closed and you will have to create a new one with a new number.

Re: How do I find out what pattern I need to enter to unlock my phone?

maple_leaf — Thu, 31 Aug 2023 20:10:11 GMT

Hello @Santa , What make/model phone do you have (e.g., iPhone xx, Android)?

Re: How do I find out what pattern I need to enter to unlock my phone?

Santa — Thu, 31 Aug 2023 20:11:18 GMT

Yes, it's a pattern to unlock the phone. But I did not choose a password for it at the time. I have kept paying my account so the problem is that I can't unlock the phone, not a lack of account.

Re: How do I find out what pattern I need to enter to unlock my phone?

Santa — Thu, 31 Aug 2023 20:14:49 GMT

Sorry, I forgot to ask- howdo I reset the phone? I am not tech savvy, I am afraid. Thanks for your help 🙂

Re: How do I find out what pattern I need to enter to unlock my phone?

Santa — Thu, 31 Aug 2023 20:17:25 GMT

It is LG.

Re: How do I find out what pattern I need to enter to unlock my phone?

dust2dust — Thu, 31 Aug 2023 20:19:13 GMT

I think you're going to need your elves to help you with all this. Repair shop maybe? Someone might have had access to your phone and put in a pattern and then when you got back and restarted then the pattern came up.

Re: How do I find out what pattern I need to enter to unlock my phone?

hTideGnow — Thu, 31 Aug 2023 20:23:24 GMT

@Santa

iPhone:

https://www.tenorshare.net/iphone-tips/top-3-way-unlock-iphone-7-6-without-passcode.html?gad=1&gclid=Cj0KCQjw9MCnBhCYARIsAB1WQVXH-UiXbmo6-vtqvS559vO5jZlLctx203tZSBi0ThYvD87kWWR5icMaAijYEALw_wcB

Android:

https://www.makeuseof.com/tag/forgot-android-passcode/

Re: How do I find out what pattern I need to enter to unlock my phone?

hairbag1 — Thu, 31 Aug 2023 20:36:18 GMT

@Santa

did you maybe lend your cellphone to someone whilst you were away ? If so, that would be the place to start asking as PM doesn't have anything to do with access to your cellphone. Do you have access to a different unlocked cellphone ? If so, remove the sim from your LG and install it in the other phone. As long as your account has been active all this time, it should work as soon as you put the sim in a different phone.

Re: How do I find out what pattern I need to enter to unlock my phone?

maple_leaf — Thu, 31 Aug 2023 20:37:53 GMT

Hi @Santa , Well, I'm not sure what happened, but I replied with a possible solution and now the post is gone? Hope the replies from others help you out. Cheers.

Re: How do I find out what pattern I need to enter to unlock my phone?

dust2dust — Thu, 31 Aug 2023 20:42:53 GMT

@maple_leaf- Wow. Things are getting brutal around here. Have a look here to see if it ended up here:
https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected

Re: How do I find out what pattern I need to enter to unlock my phone?

Santa — Thu, 31 Aug 2023 20:47:39 GMT

Thanks,maple leaf. I am trying to do a factory reset - fingers crossed 🙂 And thanks to everybody for the suggestions and ideas. I may have to seek out elves, actually 🙂 Or at least my daughter.....

Re: How do I find out what pattern I need to enter to unlock my phone?

maple_leaf — Thu, 31 Aug 2023 20:48:03 GMT

Thanks @dust2dust , that explains it. No explanation, just rejected. Interesting. I thought I made use of a disclaimer, and the solution itself was fairly benign. It would be nice if the "reject-er" would identify themselves, unless it's a system automated rejection? Although, if it were automatically rejected, I suspect it wouldn't have posted successfully in the first place.

Re: How do I find out what pattern I need to enter to unlock my phone?

Handy1 — Thu, 31 Aug 2023 20:50:05 GMT

@maple_leaf Not the first time to day a solution disappeared and part of post

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/td-p/1043088

Re: How do I find out what pattern I need to enter to unlock my phone?

dust2dust — Thu, 31 Aug 2023 20:50:06 GMT

@maple_leaf- I had one earlier today. A short sentence and then the agent link. I added a little more text and it stuck. I don't know. I suspect it's automated but it's still a mystery.

Re: How do I find out what pattern I need to enter to unlock my phone?

softech — Thu, 31 Aug 2023 21:01:02 GMT

@maple_leaf

If you message moved over there, it is by the automated spam filter, not being manually moved. Sometimes, it is hard to pinpoint why a message got moved, could cause by external links from particular domain names, could be because of the too many numbers there and the system thought some person info was there.

Re: How do I find out what pattern I need to enter to unlock my phone?

maple_leaf — Thu, 31 Aug 2023 20:55:00 GMT

@Santa , I'll try to paraphrase and concatenate the information I found for you. Try this if you have not already done a factory reset, so that you don't have to lose any data or restore from backup. I might be too late, since you said you are already trying the reset, sorry.

Enter the wrong Pattern 3 to 5 times. See if you find a "Forgot Pattern?" button/link showing up at the bottom of the screen. If so, click it and you should be prompted to enter your Google login. After entering Google login, you should have the option to reset the lock screen. The info. I found was for Android 4.0 and older, so I added that disclaimer because I have no idea if it would work in a newer version of Android, and we are already up to Android 14! Worth a try though...nothing to lose as far as I can see. I had originally included a screenshot and links to the site where the info. was found, along with a link to LG official customer support. Cheers.

Re: How do I find out what pattern I need to enter to unlock my phone?

maple_leaf — Thu, 31 Aug 2023 21:01:30 GMT

Thanks @softech , good to know. Time wasted drafting a response, but safety first.

Re: How do I find out what pattern I need to enter to unlock my phone?

Santa — Thu, 31 Aug 2023 21:31:36 GMT

Thanks to everyone for helping. I have done a factory reset and signed in with my Google account details, which apparently will take 24 hours to verify. Interestingly, it seems that the phone had a pattern (not by me) and I cannot set a new name unless I enter the old one. Kafka... But at least I will be able to use the phone. Thanks again to the community for advice and support.