topic Re: New customer- problems in Get Support

New customer- problems

Tyhutch — Thu, 31 Aug 2023 15:57:29 GMT

Hello people I'm new to public mobile. Just ported over from rogers and having problems. I cannot recieve cell calls from my wife and cannot recieve certain text messages. For example multifaceted authentication code text messages are not recieved by my cell phone. Also I have a referral code from my daughter as she is a loyal public mobile customer already and I'm trying to get the referral discount for her but I did not see the option when I signed up online. Any help is appreciated. Thanks

Re: New customer- problems

hTideGnow — Thu, 31 Aug 2023 16:01:06 GMT

HI @Tyhutch first call porting team and confirm if the porting is done. Maybe it was a stuck port

I will message you the phone number. Check Community inbox

Re: New customer- problems

Handy1 — Thu, 31 Aug 2023 16:06:15 GMT

@Tyhutch There a number for live support to help with the porting request will send you it private message get that part fixed . As for the referral code you will need to message support to apply it for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New customer- problems

Tyhutch — Thu, 31 Aug 2023 20:22:09 GMT

This is the number for porting?

Re: New customer- problems

Handy1 — Thu, 31 Aug 2023 20:24:04 GMT

@Tyhutch Yes but we not allowed to post it here

Re: New customer- problems

dust2dust — Thu, 31 Aug 2023 20:24:16 GMT

Yes. Support for porting. Nothing else. Don't be asking them how to turn on your mobile data. 🙂

Re: New customer- problems

hTideGnow — Thu, 31 Aug 2023 20:24:21 GMT

Hi @Tyhutch

yes, call them

if you enter your number once and said cannot find the number, enter it a second time and it will pass to live agent