topic trouble activating in Get Support

trouble activating

Ave7623 — Thu, 31 Aug 2023 19:57:22 GMT

Hi there - I can not activate my new account and I can not sign in to my account. I keep being told that my log in credentials are incorrect - when i try to rest the code i am sent via email is also "incorrect". I can not reset credentials via phone number because the account has never been activated. Please help!

Re: trouble activating

hTideGnow — Thu, 31 Aug 2023 20:16:32 GMT

HI @Ave7623

have you been using browser or app?

please use the app to finish the Subscription process. If you have been using app already, uninstall and reinstall it

If issue persists, please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: trouble activating

Chalupa_Batman — Thu, 31 Aug 2023 21:38:10 GMT

Another idea is to clear your cache and close the browser. Then try again.

Re: trouble activating

Ave7623 — Thu, 31 Aug 2023 23:00:47 GMT

Thanks for your response!

I have tried through the app (fresh install) as well as browser and neither has worked. Unfortunately when i try to submit a ticket it asks me to log in, which i can not do...