topic Re: New Sim is not receive in Get Support

New Sim is not receive

007p — Thu, 31 Aug 2023 17:46:40 GMT

My friend order a new sim and she didn't relive after 7 business day. any idea?

Re: New Sim is not receive

hTideGnow — Thu, 31 Aug 2023 17:48:10 GMT

HI @007p

sim delivery here can be up to 3 weeks. But you can submit a ticket with CS agent and ask for status update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Sim is not receive

softech — Thu, 31 Aug 2023 17:48:13 GMT

@007p

Sim card delivery from PM online could be as many as 3 weeks

If after 10 business days and still not recieve , you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: New Sim is not receive

Handy1 — Thu, 31 Aug 2023 17:48:57 GMT

@007p

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437