topic Re: Just paid for subscription says it’s expired. in Get Support

Just paid for subscription says it’s expired.

Kyleshura — Thu, 31 Aug 2023 16:29:07 GMT

I just got a subscription and activated my eSIM. Log into the app and says my account is suspended pending payment and says my subscription was for july31-august30. It’s august 31st today. Already unhappy with my switch.

Re: Just paid for subscription says it’s expired.

hTideGnow — Thu, 31 Aug 2023 16:31:26 GMT

HI@Kyleshura

when did you activate? could be ache problem

if you check using app, try to uninstall and reinstall and see. Or if you were using browser, login with Incognito/Private/Secret mode again

Re: Just paid for subscription says it’s expired.

Kyleshura — Thu, 31 Aug 2023 16:32:13 GMT

Literally activated it 10 minutes ago

Re: Just paid for subscription says it’s expired.

hTideGnow — Thu, 31 Aug 2023 16:34:29 GMT

HI @Kyleshura is your service working?

check again using what I suggested

Re: Just paid for subscription says it’s expired.

Kyleshura — Thu, 31 Aug 2023 16:37:26 GMT

It still says it’s suspended. Shows no payment history but my card was charged.

Re: Just paid for subscription says it’s expired.

Handy1 — Thu, 31 Aug 2023 16:44:13 GMT

@Kyleshura Please submit ticket with support to help fix

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Just paid for subscription says it’s expired.

Kyleshura — Thu, 31 Aug 2023 16:47:26 GMT

Hopefully they fix it. My phone is useless right now and I’m not paying 50 dollars for nothing.

Re: Just paid for subscription says it’s expired.

Handy1 — Thu, 31 Aug 2023 16:50:12 GMT

@Kyleshura they should respond to you with in the hour with some verification questions before helping you . Hope you get quick reply and sorted out promptly

Re: Just paid for subscription says it’s expired.

Kyleshura — Thu, 31 Aug 2023 16:50:15 GMT

Also it’s searching for service all the time. Is this due to the suspended account. I’d hate for my eSIM to not work after switching.

Re: Just paid for subscription says it’s expired.

dust2dust — Thu, 31 Aug 2023 16:50:37 GMT

Do all the details in the account match what they should be? I wonder if the system somehow slotted you in to a different account that suspended overnight last night.

Re: Just paid for subscription says it’s expired.

Handy1 — Thu, 31 Aug 2023 16:51:11 GMT

@Kyleshura Have you tried rebooting the phone and or reset network settings . Sorry if you already answered this .

Re: Just paid for subscription says it’s expired.

Kyleshura — Thu, 31 Aug 2023 16:56:19 GMT

Rebooted and now I have service. But still the same suspended issue. I guess I’ll wait for it to get fixed.

Re: Just paid for subscription says it’s expired.

hTideGnow — Thu, 31 Aug 2023 16:58:03 GMT

HI @Kyleshura

if you use the browser and Incognito/Private/Secret mode to login , you should see the proper cycle date and payment date

Re: Just paid for subscription says it’s expired.

Kyleshura — Thu, 31 Aug 2023 16:58:31 GMT

Tried that and it didn’t help

Re: Just paid for subscription says it’s expired.

Handy1 — Thu, 31 Aug 2023 16:58:45 GMT

@Kyleshura Strange but at least you have service now 🙂 there are times on renewal when your services will work and we get error messages saying account is on hold . When this happens you can safely ignore the error messages it’s just the system hasn’t fully updated yet. But this is the first time I’ve seen it happen to someone activating

Re: Just paid for subscription says it’s expired.

Kyleshura — Thu, 31 Aug 2023 17:25:48 GMT

All fixed now. 🙂 thanks everyone.

Re: Just paid for subscription says it’s expired.

Handy1 — Thu, 31 Aug 2023 17:27:14 GMT

@Kyleshura Welcome to Public mobile 🙂

Re: Just paid for subscription says it’s expired.

JJcoco — Wed, 29 May 2024 16:39:25 GMT

Hello. I know this post is almost a year old, but I am having the same problem….
How did you get it to work? Did the customer service solve it for you?