topic Re: Billing in Get Support

Billing

Yevgeny — Thu, 31 Aug 2023 16:27:46 GMT

@CS_Agent

I overpaid my acct. How to correct ?

Re: Billing

dust2dust — Thu, 31 Aug 2023 16:32:27 GMT

Do you see the overpaid amount in your balance here? If so then you could just leave it for the next renewal.

Re: Billing

hTideGnow — Thu, 31 Aug 2023 16:33:50 GMT

HI @Yevgeny

if you overpaid, the extra you paid will be showing in Available fund. Don't do anything, just leave it there, PM will use that extra for next renewal

if you really want refund, it will take long, like 2 weeks. You will need to submit ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

Yevgeny — Tue, 26 Sep 2023 01:33:27 GMT

I am being charged separately. I opened an account one day for my device, got charged $45.20 instantly even though I didn’t activate a SIM card. Then I opened another account two days later for two devices. I am only using two devices/sim cards.