topic Re: Updating payment information in Get Support

Updating payment information

Treasurer — Thu, 31 Aug 2023 16:14:16 GMT

I have been trying to change the credit card number to pay my subscription but every time I hit the “zero” it repeats the number 3 times. I thought it might be my keyboard, but now have tried 3 different computers with the same results! Must be a problem with the payment field.

Re: Updating payment information

Handy1 — Thu, 31 Aug 2023 16:16:20 GMT

@Treasurer Maybe try on the APP see if that makes any difference . Worst case you can get support to help you update the credit card info also

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Updating payment information

JRod — Thu, 31 Aug 2023 16:17:50 GMT

@Treasurer

I am sorry to hear you are experiencing issues. Have you tried downloading the app and trying to update the payment method from there?

If that doesn’t work, send a message to customer support and they’ll be able to help you out.

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that. Click the profile picture on the right side of the screen (beside the bell icon) to view the messages or the envelope icon when on desktop.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Updating payment information

hTideGnow — Thu, 31 Aug 2023 16:27:00 GMT

HI @Treasurer

maybe try a workaround?

type it out on a notepad, copy and then paste it back to My Account input box, it should work