topic Re: No Service - Data or Phone in Get Support

No Service - Data or Phone

John8823 — Thu, 31 Aug 2023 14:27:14 GMT

I set up a new account on a new phone yesterday and just realized that although my phone shows me connected to Public Mobile, I do not have a data connection and I can't place calls.

Please help

@CS_Agent

Re: No Service - Data or Phone

Handy1 — Thu, 31 Aug 2023 14:30:18 GMT

@John8823 reboot phone or reset network setting see if that helps if no luck please submit ticket with support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service - Data or Phone

John8823 — Thu, 31 Aug 2023 15:41:38 GMT

I've already followed PM's troubleshooting several times.

I've tried to submit a ticket 3 times but it always ends in an error message.

Re: No Service - Data or Phone

dust2dust — Thu, 31 Aug 2023 15:45:28 GMT

But did you use the link provided above?
Also, try a full power off restart.

Re: No Service - Data or Phone

John8823 — Thu, 31 Aug 2023 15:47:53 GMT

As I said above, I've already followed PM's troubleshooting and did several reboots and resets.

Re: No Service - Data or Phone

Handy1 — Thu, 31 Aug 2023 15:51:38 GMT

@John8823 Use this direct link to support to submit ticket

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service - Data or Phone

John8823 — Thu, 31 Aug 2023 15:54:42 GMT

thanks, that worked to submit a ticket

Re: No Service - Data or Phone

Handy1 — Thu, 31 Aug 2023 15:58:46 GMT

@John8823 They should reply with in the hour asking you some verification questions to start before helping you . Hope you get a quick reply 🙂