topic Re: New Phone set up in Get Support

New Phone set up

John54 — Thu, 31 Aug 2023 14:50:12 GMT

Hello, I am trying to activate a new phone. I have a Public Mobile SIM card inserted, I have downloaded the Publc App but can not get past "Register Now". I get "eversafe.id.telus.com" but only a blank screen- no place to enter data. Suggestions?

Re: New Phone set up

hTideGnow — Thu, 31 Aug 2023 14:54:15 GMT

HI @John54

try to uninstall and reinstall the app and test again

Re: New Phone set up

Handy1 — Thu, 31 Aug 2023 15:01:34 GMT

@John54 Clear app cache

Re: New Phone set up

John54 — Thu, 31 Aug 2023 15:15:52 GMT

Same ptoblem

Re: New Phone set up

Handy1 — Thu, 31 Aug 2023 15:16:54 GMT

@John54 Maybe you need support to step in and help you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Phone set up

John54 — Thu, 31 Aug 2023 16:20:08 GMT

Thanks!