topic Re: Payment issue in Get Support

Payment issue

Tybassey — Thu, 31 Aug 2023 04:38:42 GMT

I was charged 3 times on my card! Help me. I m just going in circles

Re: Payment issue

Handy1 — Thu, 31 Aug 2023 01:48:57 GMT

@Tybassey Please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment issue

maple_leaf — Thu, 31 Aug 2023 02:22:27 GMT

Hello @Tybassey , Have you checked your payment history in My Account, to see if there are 3 payments listed there? If there are not 3 payments listed there, could any of these payments be authorizations on your account, but not posted? If posted, do you have any family members with PM service on a similar billing cycle, charged to the same card? I've included a link below for assistance with payment history. If still needing further assistance, please contact a Customer Support Agent (see above for contact details).

Payment History:
https://www.publicmobile.ca/en/on/get-help/articles/view-payment-history

Hope this helps.

Re: Payment issue

Chalupa_Batman — Thu, 31 Aug 2023 02:23:52 GMT

Before you contact customer support, I'd contact your credit card company first to confirm 3 charges were done. What were the charges btw? Maybe you picked 90 day payment and the three payments are 90 days? Just spitballing.

Re: Payment issue

Tybassey — Thu, 31 Aug 2023 04:02:11 GMT

Thanks for your response! I was charged on my debit card.

Re: Payment issue

Tybassey — Thu, 31 Aug 2023 04:05:15 GMT

Thanks this is helpful. It’s was 3 payments charged for data that my son made in error , he s the one using this line. My debit card was charged 3 times continuously. I need to speak to the customer agent to resolve this

Re: Payment issue

Tybassey — Thu, 31 Aug 2023 04:06:02 GMT

Thank you. Will do. This is very helpful

Re: Payment issue

Tybassey — Thu, 31 Aug 2023 04:06:38 GMT

Thanks. I appreciate

Re: Payment issue

maple_leaf — Fri, 08 Sep 2023 20:34:21 GMT

Hello @Tybassey , Happy to have helped. Glad to hear you were able to confirm the charges, despite being made in error by your Son. I hope Customer Support is able to find an amicable solution.