topic Re: SIM card activation in Get Support

SIM card activation

RG6U — Thu, 31 Aug 2023 02:13:56 GMT

I need my SIM card (eSIM did not work) associated/linked to my account please.

Thank you

Re: SIM card activation

Chalupa_Batman — Thu, 31 Aug 2023 02:18:50 GMT

Hey @RG6U

If your eSIM didn't work, please contact a CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you ever need a physical SIM card, Amazon is your friend. Click here, PM SIM $4.99 or you can call your local Telus stores to see who's got one at $10

Re: SIM card activation

Handy1 — Thu, 31 Aug 2023 02:21:57 GMT

@RG6U Did you reboot the phone ? Or reset network settings see if that helps . If no luck please submit ticket with support to fix

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card activation

RG6U — Thu, 31 Aug 2023 02:24:39 GMT

Thanks MetaMorpheusMoB!

Re: SIM card activation

RG6U — Thu, 31 Aug 2023 02:25:19 GMT

Thanks KennethJAdams!

Re: SIM card activation

maple_leaf — Thu, 31 Aug 2023 02:39:32 GMT

Hello @RG6U , when you say the eSIM didn't work, what went wrong? Also, is it an iPhone or Android? Is this a new activation or was it a swap from SIM to eSIM?

Re: SIM card activation

RG6U — Thu, 31 Aug 2023 02:56:52 GMT

Hey maple_leaf

So it's GP3XL and new activation. Tried eSIM since Google website says it accepts but apparently PM systems only take 3a and later.

Re: SIM card activation

maple_leaf — Thu, 31 Aug 2023 03:10:23 GMT

Found an interesting thread from Google support:

https://support.google.com/pixelphone/thread/1800499/how-can-i-add-my-esim-to-pixel-3-xl?hl=en

"There are certain SKUs which don't have eSIM support such as the ones sold in Australia, Japan and possibly Verizon in the US."

Apart from that, eSIM should be supported on the Pixel 3XL. Did you receive a QR code via email from PM? If eSIM installation failed, you can try up to 3 times to reinstall.

What should I do if the eSIM download fails?

If the eSIM installation fails, you have the option to retry the download up to three times. If the issue persists after three attempts, you will have the option to contact a Customer Support Agent for further assistance.

eSIM FAQs:

https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

Hope this helps.

Re: SIM card activation

RG6U — Thu, 31 Aug 2023 03:17:15 GMT

So it's from Koodo from quite a few years ago. Tried scanning multiple times and still a no go. Was told not compatible on the PM registration system so purchased a PM SIM card from Telus here in Ottawa. Will try in the a.m. with a CS agent. Thanks to all...what a great community!!!!

Re: SIM card activation

softech — Thu, 31 Aug 2023 03:25:40 GMT

@RG6U

Any phone has eSIM support should work with PM.

Sometimes you got an error from the app saying the phone is not compatible, however, it might just because the app had trouble installing the eSIM. You can try to manually install the eSIM using the QR code on the email

Re: SIM card activation

RG6U — Thu, 31 Aug 2023 03:30:51 GMT

Hey softech

Thanks for the info. Tried scanning multiple times with camera, QR scanning app, Google Lens....all a no go.

Re: SIM card activation

maple_leaf — Thu, 31 Aug 2023 03:31:18 GMT

No worries. Glad to help. Well, a physical SIM may be your only option then. Here's one last link from Google support re: eSIM settings, just in case...

eSIM Support for Google Pixel:
https://support.google.com/pixelphone/answer/9449293?hl=en#zippy=

Re: SIM card activation

softech — Thu, 31 Aug 2023 03:32:59 GMT

@RG6U

then check with support first, they might offer you to reimburse the cost of the physical sim card

Re: SIM card activation

RG6U — Thu, 31 Aug 2023 03:38:25 GMT

@softech

Good point, will try.