topic Account locked in Get Support

Account locked

Priest1 — Thu, 31 Aug 2023 04:36:13 GMT

My phone was stolen 6 days ago. I was told to get a new phone and a new SIM card. Which I did. I came back to login and activate on my account. I mistyped my password and my account has been locked since. I waited more than 3 hours to try again, and still getting the same message account locked try again in 3 hrs. I tried to change the password and each time account locked message came up

i users different browsers , computers, tablets to login still getting account blocked message.

I have no phone . I contacted a customer support agent for help. Each time to no avail.

now I cannot login to my account. Please help. Thanks

Re: Account locked

Handy1 — Thu, 31 Aug 2023 02:17:15 GMT

@Priest1 Please submit ticket with support to help SIM card swap the number for you and re gain access

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account locked

Priest1 — Thu, 31 Aug 2023 02:34:33 GMT

I will try and hopefully they would be able to help unlocked my account.

i did use not the app, only computers and laptops

thank you

Re: Account locked

Priest1 — Thu, 31 Aug 2023 02:39:36 GMT

Thank you. I just sent a message to CS

Re: Account locked

maple_leaf — Thu, 31 Aug 2023 02:47:10 GMT

Hello @Priest1 , Apart from contacting a Customer Support Agent, I've added some links below that may help you with your EverSafe ID, online account access, and Lost/Stolen phone FAQs:

EverSafe ID FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/eversafe-faqs
Changing EverSafe ID Information (Name, Number, Email):
https://www.publicmobile.ca/en/bc/get-help/articles/changing-name-in-eversafe

Lost or Stolen Phone:
https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Hope this helps.

Re: Account locked

Priest1 — Fri, 01 Sep 2023 01:43:19 GMT

Thanks

Re: Account locked

Priest1 — Fri, 01 Sep 2023 01:43:57 GMT

Thank you