topic Re: SIM card Order Number in Get Support

SIM card Order Number

Kelty23 — Wed, 30 Aug 2023 21:33:23 GMT

I purchased a SIM on 25 Aug and rec'd an email saying 'Thank you for your purchase' but there was no order number and I haven't heard if it was sent yet. Please help! I have a job starting Friday and need the SIM for this. I'm over 2 hrs away from anywhere that sells SIMs. Thank you

Re: SIM card Order Number

computergeek541 — Wed, 30 Aug 2023 21:34:37 GMT

@Kelty23 wrote:
I purchased a SIM on 25 Aug and rec'd an email saying 'Thank you for your purchase' but there was no order number and I haven't heard if it was sent yet. Please help! I have a job starting Friday and need the SIM for this. I'm over 2 hrs away from anywhere that sells SIMs. Thank you

Public Mobile doesn't always send a message to inform of SIM card shipment. These are usually sent by Canada Post lettermail, so please allow a week or two.

Re: SIM card Order Number

Handy1 — Wed, 30 Aug 2023 21:35:07 GMT

@Kelty23

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card Order Number

LitlLdy — Wed, 30 Aug 2023 23:02:34 GMT

@Kelty23 wrote:
I purchased a SIM on 25 Aug and rec'd an email saying 'Thank you for your purchase' but there was no order number and I haven't heard if it was sent yet. Please help! I have a job starting Friday and need the SIM for this. I'm over 2 hrs away from anywhere that sells SIMs. Thank you

@Kelty23 , it took over 3 weeks to receive my SIM Card through Canada Post from Public Mobile but some people receive theirs much faster!

Edit: Do you have a Telus, Koodo, or Mobile Klinik store nearby where you could check to see if they have one you could purchase right away? Ignore this part, you're to far from stores to do this! Sorry 😔 You can use other suggestions to order one from Amazon which is pretty quick shipping but you may not receive it on Friday when you need it!

https://www.publicmobile.ca/en/nb/store-locator

Re: SIM card Order Number

maple_leaf — Wed, 30 Aug 2023 22:41:27 GMT

Hello @Kelty23 , If you are unable to wait up to 3 weeks to receive the new SIM by regular mail, as others have mentioned, Amazon with Prime delivery is an option (since you said you are too far away from any stores). You can always gift the originally ordered SIM to a friend and provide your referral code to receive a discount/points. I've included the links below:

Buy a SIM (Amazon.ca): https://www.amazon.ca/gp/product/B06X9ZGDWG/ or https://www.amazon.ca/dp/B07R6P5KBB/ (Free Shipping w/ Prime)

Hope this helps.