topic Re: Need to requisition SMS messages and call logs in Get Support

Need to requisition SMS messages and call logs

PoprocksCk — Wed, 30 Aug 2023 22:30:02 GMT

Hi,

I signed up for Public Mobile in July 2023 - I switched from Koodo. I need to requisition records of all incoming/outgoing text messages (including the contents of the message) and all incoming/outgoing call logs since I registered.

Could someone explain to me how I can do this?

Thanks in advance.

Re: Need to requisition SMS messages and call logs

dust2dust — Wed, 30 Aug 2023 22:34:27 GMT

Log in to your account and find the Usage details link under the add-ons list or Shop Add-ons button and you'll find the place listing all your activity.

Adding - called View Usage History. There are three links on the web page overview page.

Re: Need to requisition SMS messages and call logs

Handy1 — Wed, 30 Aug 2023 22:32:08 GMT

@PoprocksCk You can view much if this in your account on the overview page go to the bottom and select option for usage it only goes back 90 days . For anything more specific you need to ask support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need to requisition SMS messages and call logs

LitlLdy — Wed, 30 Aug 2023 22:38:15 GMT

@PoprocksCk wrote:
Hi,
I signed up for Public Mobile in July 2023 - I switched from Koodo. I need to requisition records of all incoming/outgoing text messages (including the contents of the message) and all incoming/outgoing call logs since I registered.
Could someone explain to me how I can do this?
Thanks in advance.

@PoprocksCk , I don’t know if Public Mobile can provide the contents of your text messages but you can use @Handy1 link to send a private message to CS_Agent to ask.

Edit:

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: Need to requisition SMS messages and call logs

hairbag1 — Wed, 30 Aug 2023 22:38:12 GMT

@PoprocksCk

just not so sure you'll get contents of all your messages.

Re: Need to requisition SMS messages and call logs

dust2dust — Wed, 30 Aug 2023 22:39:38 GMT

Good detail pickup @LitlLdy , @hairbag1 .

Re: Need to requisition SMS messages and call logs

BKNS27 — Thu, 31 Aug 2023 01:34:10 GMT

@PoprocksCk

Your messaging app will show all incoming and outgoing texts with the other party.

Re: Need to requisition SMS messages and call logs

computergeek541 — Thu, 31 Aug 2023 22:50:38 GMT