topic Re: Changing subscription in Get Support

Changing subscription

Atousa — Wed, 30 Aug 2023 21:38:32 GMT

Hi, I want to change my subscription from $15 plan with 100minutes/250MG to $45 with 40G 5G and unlimited text and talk. When I went to check out, it didn’t deduct my $5 rewards and it looks like I have to pay the full price. Is that correct?

Re: Changing subscription

dust2dust — Wed, 30 Aug 2023 21:41:46 GMT

That is correct. Have a read of that disclaimer box. When you do an immediate plan change you need to pay the whole thing and you start a new 30 days and you don't get the remains of your old plan pro-rated.

Re: Changing subscription

Handy1 — Wed, 30 Aug 2023 21:42:20 GMT

@Atousa You will pay the full amount now if you do it immediately . Instead change plan for next renewal and the reward will be applied and you won’t lose money in your current cycle

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Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Changing subscription

DennyCrane — Wed, 30 Aug 2023 21:46:43 GMT

You don't get rewards for early renewals, otherwise you'd be doubling up on monthly rewards. Best to schedule the plan change for your renewal date so you get all your rewards and so you don't lose out on the plan you've already paid for.