topic transfer in Get Support

transfer

ka8000 — Wed, 30 Aug 2023 21:25:01 GMT

I purchased a eSIM card, but it failed to activate it, and now my phone is out of service. what can I do now?

Handy1 — Wed, 30 Aug 2023 21:22:31 GMT

@ka8000 Have you rebooted the phone or reset network settings see if that helps. . If no luck please submit ticket with support to fix

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LitlLdy — Wed, 30 Aug 2023 21:31:01 GMT

Try these below:

Reset your Network Settings & reboot your phone
In cellular settings make sure that “ Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’)
In your Cellular Network Settings manual select Public Mobile instead of Automatic