topic App Log's into a different user (previously used)though web validation is for another user in Get Support

App Log's into a different user (previously used)though web validation is for another user

dlednak — Wed, 30 Aug 2023 21:09:09 GMT

I logged into the app with user A and then log out. Then tried to login with B - it prompted me the credentials in the web and redirects me to the app but now with details for user A. Looks like some caching issue.

Re: App Log's into a different user (previously used)though web validation is for another user

Handy1 — Wed, 30 Aug 2023 21:15:23 GMT

@dlednak You need to clear the app cache before signing in again or do so on another device or use the website incognito private mode . Also you can uninstall the app and re install it

Re: App Log's into a different user (previously used)though web validation is for another user

will13am — Wed, 30 Aug 2023 21:11:58 GMT

@dlednak , caching issues do seem to crop up here and there.

Re: App Log's into a different user (previously used)though web validation is for another user

softech — Tue, 05 Sep 2023 18:44:22 GMT

@dlednak for app, usually delete app cache or delete app data from App Info would be sufficient, but you might also need to delete browser cache on the default browser on your phone.

For me, best option is always to use Incognito mode on browser to avoid confusion, especially when you are managing mutiple accounts