topic Re: Website circular can't activate in Get Support

Website circular can't activate

BrownBear — Wed, 30 Aug 2023 17:03:27 GMT

I can log in...takes a long time.

Select to continue to activate.

Takes me right back to logging in?

Am I doing something wrong?

Re: Website circular can't activate

Handy1 — Wed, 30 Aug 2023 17:05:06 GMT

@BrownBear Are you using the app to activate ?

Re: Website circular can't activate

JRod — Wed, 30 Aug 2023 17:05:47 GMT

@BrownBear

The second half of the activation must be done using the app.

Re: Website circular can't activate

BrownBear — Wed, 30 Aug 2023 17:05:48 GMT

no...the website.

Re: Website circular can't activate

BrownBear — Wed, 30 Aug 2023 17:06:45 GMT

But I am very old.....don't get it.

Re: Website circular can't activate

Handy1 — Wed, 30 Aug 2023 17:08:39 GMT

@BrownBear You need to download the new PM app from the App Store from your phone and finish the activation

Re: Website circular can't activate

JRod — Wed, 30 Aug 2023 17:12:09 GMT

https://publicmobile.ca/en/bc/load-mobile-app

Go to this link and then click the App Store that you use for your device. Google Play for Android or Apple App Store for iPhone. That will take you directly to download the app for your device.

Once downloaded, sign in on the app and you will be able to continue your activation. If for any reason the app isn’t working to complete your activation please feel free to reach out to customer service.

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that. Click the profile picture on the right side of the screen (beside the bell icon) to view the messages or the envelope icon when on desktop.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Website circular can't activate

hTideGnow — Wed, 30 Aug 2023 17:12:38 GMT

HI @BrownBear

if you already got to the Payment step and submitted the payment, then you will need to use the app to finish off the activation (yes, it is confusing)

Re: Website circular can't activate

BrownBear — Wed, 30 Aug 2023 17:31:12 GMT

Thanks. Like I say I am elderly and somewhat blind. I am using a desktop computer at 200% enlargement. The app won't load to my iPad and even if I do on the phone....I won't see it all. 😞

When I login on my desktop I hit resume activation and it takes me back to login!!! Should it not give me a message vs "just" back to the login? I appreciate your help but does Public Mobile expect me on how to interpret this user UNfriendly website??

Re: Website circular can't activate

dust2dust — Wed, 30 Aug 2023 17:39:04 GMT

You're missing the key point mentioned several times. You need the app to finish the sign up. Does the ipad have accessibility features? My Android phone does. It has a magnify function. Enlarging the font may not always work due to the app internally using the default browser and setting its own font.

Or do you have an friends and relatives around that could help?

Re: Website circular can't activate

BrownBear — Wed, 30 Aug 2023 17:56:51 GMT

Sir @dust2dust

I am old BUT “not” missing any point!

As previously asked, I have not yet paid.

A few months ago I had selected a plan and needed to input the sim number … I was able to input it and got a ✅….and exited. Being so frustrated I tried again but it just loops back to login after I select to complete the activation. No messages, no warnings and just more frustrating. It’s hard enough to get a referral code, that I still don’t have. I want to verify sim again to make sure I don’t need another. Then I will get some help to finish off using the “app”.

There should be an online option to activate. But I see the way it needs to be done.

Re: Website circular can't activate

dust2dust — Wed, 30 Aug 2023 18:17:20 GMT

I caught up on your previous conversations.

I had previously sent you a referral code that would have been in your private message inbox. I just sent you another one.
You can get as far as paying for the plan on the web site. Then you need the app to finish.
In your browser, clear the cache and cookies and try to login again. You'll lose some saved cookies for some sites but it might let you log in to the paused sign up. I can. I have a paused sign up where I stopped at paying. But maybe you exited out before the payment screen and maybe it does something else at that step.

Can you use a different email address and try to sign up again and use that sim # and see if you can proceed? If you use gmail then you can use their instant alias option of inserting a . somewhere in the first part of the email address. That would satisfy the new email address and it would send anything to your proper email inbox.

Re: Website circular can't activate

hTideGnow — Wed, 30 Aug 2023 18:23:24 GMT

HI @BrownBear

if you not got to the payment section yet, then just download the app and start the whole activation process on the app, it is much eaiser that way

Re: Website circular can't activate

BrownBear — Fri, 08 Sep 2023 14:38:22 GMT

Ok. So I now have 3 SIM cards to activate. I have some one using the APP on a phone for me. And......this is BS as when "I already have a SIM card" clicked it says "Error Something went wrong. Please try again". We have tried 5 times on an iPhone XR with a current Download of the app. Is this an exercise in futility!!!???? Is this normal....you can't sign up for an account??? I am sooooo angry!!!

Re: Website circular can't activate

JRod — Fri, 08 Sep 2023 14:41:09 GMT

@BrownBear

At times the app and website can be finicky. Try deleting and then re-downloading the app.

Re: Website circular can't activate

BrownBear — Fri, 08 Sep 2023 14:40:08 GMT

Actually continue with e sim and order a sim does the same!!!

Re: Website circular can't activate

hTideGnow — Fri, 08 Sep 2023 14:40:33 GMT

HI @BrownBear you have 3 sim cards to activate 3 new accounts or just one new accounts?

are those sim cards brand new and never used on another PM account?

you got the Error Something went wrong message right after the payment? If it is , maybe a card problem

you tried uninstall and reinstall app first?

Re: Website circular can't activate

BrownBear — Fri, 08 Sep 2023 14:41:07 GMT

I have done what too!!! I think this whole place is finicky.

Re: Website circular can't activate

hTideGnow — Fri, 08 Sep 2023 14:41:20 GMT

@BrownBear wrote:
Actually continue with e sim and order a sim does the same!!!

@BrownBear

have you submit a ticket with CS agent yet?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Website circular can't activate

BrownBear — Fri, 08 Sep 2023 14:48:34 GMT

@hTideGnow wrote:
HI @BrownBear you have 3 sim cards to activate 3 new accounts or just one new accounts?
What's the difference!!??? I can't do "one" set up.
are those sim cards brand new and never used on another PM account?
Do you think I am stupid??....of course they are new and unused.
you got the Error Something went wrong message right after the payment? If it is , maybe a card problem
Read what I said!!!!! Are you jumping in to rack up some community $ with hopeless answers???
you tried uninstall and reinstall app first?
Read what I said!!!!!