topic Re: Refund in Get Support

Refund

Aadil — Wed, 30 Aug 2023 17:26:26 GMT

Hi,

I was using public mobile prepaid service. Now I have changed my provider to Koodo. It was during my current billing cycle. Is there any way I can get the refund the remaining balance?

Thank you,

@CS_Agent

Re: Refund

Handy1 — Wed, 30 Aug 2023 17:26:12 GMT

@Aadil Sorry PM is pre paid and no refunds . But you can try your luck and see

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

computergeek541 — Wed, 30 Aug 2023 17:26:09 GMT

@Aadil wrote:
I was using public mobile prepaid service. Now I have changed my provider to Koodo. It was during my current billing cycle. Is there any way I can get the refund the remaining balance?

Sorry, but the plan payment and account balances were forfeited when porting out. Public Mobile doesn't usually provide refunds.

Re: Refund

hTideGnow — Wed, 30 Aug 2023 17:27:47 GMT

Hi @Aadil

sorry, no partial refund for leaving ealry

however, since you have gone to Koodo, also owned by Telus, check with Koodo support and they might be able to give you a one time credit

Re: Refund

dust2dust — Wed, 30 Aug 2023 17:28:42 GMT

While the other responses are useful, maybe Koodo would do you a solid just to welcome you over from their sister company under the Telus umbrella. Maybe. Ask them.