topic Re: Delete credit card in Get Support

Delete credit card

Lovespainting — Wed, 30 Aug 2023 17:24:56 GMT

Want to use only vouchers for payment. How to delete credit card in this new system?

Re: Delete credit card

sfy — Wed, 30 Aug 2023 17:14:28 GMT

Deleting a credit card from an account can only be done by CSAs: https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card

Send a private message to the CSAs by clicking: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To see their response, in your private messages inbox, click your avatar at the top right of your screen.

Re: Delete credit card

JRod — Wed, 30 Aug 2023 17:16:16 GMT

@Lovespainting

I know you can manage your payment method directly on your account, subscription and addons, manage subscription, and then manage payment method. It unfortunately doesn’t allow you to remove the credit card so you will have to reach out to customer service.

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that. Click the profile picture on the right side of the screen (beside the bell icon) to view the messages or the envelope icon when on desktop.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Delete credit card

Handy1 — Wed, 30 Aug 2023 17:16:38 GMT

@Lovespainting You need to ask support to remove the credit card info from the account

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Delete credit card

LitlLdy — Wed, 30 Aug 2023 17:19:15 GMT

@Lovespainting wrote:
Want to use only vouchers for payment. How to delete credit card in this new system?

@Lovespainting , Only a CS_Agent can remove your payment card for you. Please send them a private message. I use vouchers also to pay for mine now 😃. Just make sure you add the funds at least 3 days ahead of time before your 30 day plan needs to renew or at least thats how I do it.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Edit: Sorry, I am a really slow typer & there were no other responses when I started typing! 😞

Re: Delete credit card

Lovespainting — Wed, 30 Aug 2023 17:21:36 GMT

OK. Will contact the CSAs. Thanks all.

Re: Delete credit card

dust2dust — Wed, 30 Aug 2023 17:22:48 GMT

You can, however, change the card. Use a zero balance visa gift card kind of thing. Let me know if you like this option and I'll give you the particulars of one.