topic Re: Unauthorized Access in Get Support

Unauthorized Access

Amanda9575 — Wed, 30 Aug 2023 17:56:29 GMT

Hi, there,

I cannot log in to my account, always get the error message "unauthorized access".

My phone number is (647) xxx-xxxx, and the email address for my account is xxx@xxxxxxxxx; pin xxxx. it's a $25 plan, opened on Dec 3, 2021. latest renewal day could be Aug 26 or Aug 27. looks like I have not updated the payment info with my new credit card, so missed this month's payment.

Please help me, as I'm stuck here (started 3 days before the renewal date). Let me know if more information is needed from me.

Thanks,

Amanda

Edit by Dunkman: removed personal information

Re: Unauthorized Access

dust2dust — Wed, 30 Aug 2023 17:06:41 GMT

Um...remove all that WAY too much personal information.

Why the new credit card? Did you have a fraud problem? Did the bank refund charges? Maybe this place was one of them. If so then you'll need to buy vouchers or real time payments to renew.

Re: Unauthorized Access

Handy1 — Wed, 30 Aug 2023 17:07:00 GMT

@Amanda9575 You an buy payment vouchers and load them *611 to resume services and worry about log in and updating credit card afterwards

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

or you can also ask support to help you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437