topic Re: I subscribed but no service in Get Support

I subscribed but no service

marksu — Wed, 30 Aug 2023 16:45:16 GMT

esim failed, what do I do ? I have no phone to use very soon

Re: I subscribed but no service

hTideGnow — Wed, 30 Aug 2023 16:41:49 GMT

Check SIM Manager to see if the eSIM is there. If not, get the QR code from email, scan it and install to your phone. Might need Reset All networks after

Re: I subscribed but no service

softech — Wed, 30 Aug 2023 16:41:51 GMT

@marksu

Try to manually install the eSIM if it has not been installed yet. There is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. And make sure the one associated with PM sim and your phone number is enabled. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I subscribed but no service

LitlLdy — Wed, 30 Aug 2023 16:43:51 GMT

@marksu , I have seen this issue a few times. Please try the steps below that has worked for some & if they do not work send a private message to CS_Agent for help with it.

In cellular settings make sure that “ Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’)
Reset Network Settings & Reboot Phone.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: I subscribed but no service

marksu — Wed, 30 Aug 2023 16:48:56 GMT

I don't see turn on this line, I added esim last night and later it says esim failed, contact support, but this is not support at all. I have iphon2 12 with the newest version

Re: I subscribed but no service

marksu — Wed, 30 Aug 2023 16:51:57 GMT

This is what happened, not working

Re: I subscribed but no service

marksu — Wed, 30 Aug 2023 16:52:34 GMT

Not working and not support, why the hell anyone use this provider?

Re: I subscribed but no service

toxicfire — Wed, 30 Aug 2023 16:54:21 GMT

Hey click this link below and then send the moderator a message they will look into it and help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There also pretty quick.

Re: I subscribed but no service

LitlLdy — Wed, 30 Aug 2023 16:55:52 GMT

@marksu wrote:
I don't see turn on this line, I added esim last night and later it says esim failed, contact support, but this is not support at all. I have iphon2 12 with the newest version

@marksu , if you do not see ‘Turn On This Line’ (for iPhone) even after resetting network settings & rebooting your phone then unfortunately yes it didn’t install 😔. If you received the eSIM QR Code in your email & tried scanning it but it didn’t work only CS_Agent can help you with getting your service working. Sorry 😞 Please sent them a private message using the link I provided.

Re: I subscribed but no service

marksu — Wed, 30 Aug 2023 16:57:14 GMT

This is frustrating, however, thanks to all for your help and kindness

Re: I subscribed but no service

LitlLdy — Wed, 30 Aug 2023 17:01:49 GMT

@marksu wrote:
This is frustrating, however, thanks to all for your help and kindness

@marksu , I am really sorry & I know this is very frustrating. I would fix it for you if I was able to but I am unable to 😞 Unfortunately sometimes things do fail. Thank you for being patient with me anyways.

I would suggest rebooting your phone & trying to scan the code again but I don’t know if it would work! 😔