topic Re: No service Phone Number in Get Support

No service Phone Number

Tuni — Wed, 30 Aug 2023 15:28:34 GMT

I recently subscribed to Public Mobile and had a successful payment. However, there is no service on my phone and I cannot connect to the network. My account in the app works perfectly fine just the phone is not in service. I tried to send a ticket but it alway shows error. I really need help. Many thanks.

Re: No service Phone Number

dust2dust — Wed, 30 Aug 2023 15:29:27 GMT

Try a full power off restart.

Re: No service Phone Number

abtest — Wed, 30 Aug 2023 15:30:01 GMT

@Tuni- Is there any chance you can try your SIM in another phone, to rule out a problem with the phone. -- Assuming you are not using an E-Sim.

Re: No service Phone Number

Tuni — Wed, 30 Aug 2023 15:32:47 GMT

I signed up for an esim though

Re: No service Phone Number

dust2dust — Wed, 30 Aug 2023 15:34:27 GMT

And you got the qr code in an email and you displayed it on another device and scanned it with your phone?

Re: No service Phone Number

LitlLdy — Wed, 30 Aug 2023 15:46:07 GMT

@Tuni wrote:
I signed up for an esim though

@Tuni ,

In cellular settings make sure that “ Turn On This Line “ is selected. (iPhone)
Reset your Network Settings & Reboot your phone.

Edit: I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’

Re: No service Phone Number

hTideGnow — Wed, 30 Aug 2023 15:37:56 GMT

HI @Tuni

Please check your SIM manager and see if eSIM is installed, and set to active

if you see it there, try to Reset All networks