topic Re: 5G plan not getting 5G network option in Get Support

5G plan not getting 5G network option

ericccc — Wed, 30 Aug 2023 14:44:38 GMT

Hi I'm using iPhone 12 Pro. During the initial eSIM install, I got an error message saying the installation failed but I'm able to use it only with LTE network, 5G is not an option under my cellular voice&data.

I don't want to purchase another eSIM just because of this. Can anyone help? Thanks.

Re: 5G plan not getting 5G network option

hTideGnow — Wed, 30 Aug 2023 14:56:54 GMT

hi @ericccc

you don't need another sim card, just need to download the latest iOS

and after iOS ugrade, turn on Mobile and check network mode and see if 5G option is there

Re: 5G plan not getting 5G network option

DennyCrane — Wed, 30 Aug 2023 14:58:06 GMT

Have you checked your network settings on your phone to see if you can change it to 5G preferred? Or you can try rebooting the device. Or turning the esim off and then on again. Or failing all that you could Reset All Networks, but that will clear out all your saved wifi networks.

Also just to note you don't need the 5G network to achieve 5G speeds. I actually tend to get better speeds on the 4G network. The 5G plan your behave just gives you higher max speeds.

Re: 5G plan not getting 5G network option

BKNS27 — Wed, 30 Aug 2023 14:58:35 GMT

@ericccc

Did you try scanning the QR code from the email that PM sent you?

Try that and if it doesn’t work. Contact a CS_Agent to help you by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5G plan not getting 5G network option

ericccc — Wed, 30 Aug 2023 15:02:43 GMT

THANK YOU!! upgraded to ios 16.6 fixed it.

Re: 5G plan not getting 5G network option

hTideGnow — Wed, 30 Aug 2023 15:05:39 GMT

hi @ericccc

the update is fast

Re: 5G plan not getting 5G network option

BKNS27 — Wed, 30 Aug 2023 16:42:52 GMT

@Circus

iOS 16.6 is available for iPhone 8 to 14 so you should have it available.

Try connecting your phone to iTunes on your computer and update that way.