topic Re: Us add on in Get Support

Us add on

Naboom — Wed, 30 Aug 2023 02:54:56 GMT

My US data add-on will not connect. I have shut my phone off completely, and turned on and tried to troubleshoot, but still not working.

Re: Us add on

Dunkman — Wed, 30 Aug 2023 02:58:38 GMT

@Naboom

Do you see the US data add on in your self service account?

Here is some more troubleshooting advice;

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

Try to manually connect to T mobile.

You can try a network reset (this will erase your Wifi passwords)

Re: Us add on

hairbag1 — Wed, 30 Aug 2023 03:00:20 GMT

@Naboom

in the phone settings, ensure that data roaming is enabled.

Re: Us add on

Naboom — Wed, 30 Aug 2023 03:03:23 GMT

Still not working

Re: Us add on

Naboom — Wed, 30 Aug 2023 03:11:30 GMT

Anyone else can help me? Tried everything I could find. In US and disappointed can’t use data.

Re: Us add on

Dunkman — Wed, 30 Aug 2023 03:11:57 GMT

@Naboom

Where are you in the USA? Does talk and text work?

Try to connect AT&T instead.

Re: Us add on

DennyCrane — Wed, 30 Aug 2023 03:18:20 GMT

@Naboom What add-on did you buy? Are you sure you turned Data Roaming on in the network settings on your phone? Are you connected to T-Mobile?

What specific troubleshooting have you tried already?

Re: Us add on

Naboom — Wed, 30 Aug 2023 03:19:17 GMT

Data charge was added to my account. Roaming is on and cellular is on. We have tried the troubleshooting with no success. We have used this feature before with no issue, not sure what is happening this time

Re: Us add on

Naboom — Wed, 30 Aug 2023 03:22:57 GMT

AT&T didn’t work

Re: Us add on

dust2dust — Wed, 30 Aug 2023 03:47:02 GMT

Try setting networks down to LTE etc if it's currently on 5G.
Is this a re-buy of a same add-on?

Re: Us add on

Priority — Wed, 30 Aug 2023 04:23:25 GMT

Can you try popping your SIM Card out and than back in? Sometimes this helps reconfigure things.