topic Got the wrong plan in Get Support

Got the wrong plan

Owen10 — Wed, 30 Aug 2023 02:34:07 GMT

@CS_Agent - I meant to select the $40 5G 30GB promotion that ended on Aug 28, 2023, but i selected the wrong plan. I tried submitting a ticket but the system showed me an error every time I tried. Can someone assist in resolving this please.

Re: Got the wrong plan

LitlLdy — Wed, 30 Aug 2023 02:43:06 GMT

@Owen10 wrote:
@CS_Agent- I meant to select the $40 5G 30GB promotion that ended on Aug 28, 2023, but i selected the wrong plan. I tried submitting a ticket but the system showed me an error every time I tried. Can someone assist in resolving this please.

@Owen10 , it was an honest mistake. Explain the situation & hopefully the CS_Agent will change it for you. The plans promotion date was extended to September 5th!

The chatbot/virtual assistant is broken & has been for quite some time sorry! 😔

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Edit: Typo in date!

Re: Got the wrong plan

softech — Wed, 30 Aug 2023 02:37:44 GMT

@Owen10

not sure if support can help but you can try message them here :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Got the wrong plan

Handy1 — Wed, 30 Aug 2023 02:49:21 GMT

@Owen10 As others have said ask support if they can help you . That plan has been extended till sept 5 . Could always create a new account on that plan if they can’t help or consider the 40GB $45 plan for next renewal it’s only $5 more

Re: Got the wrong plan

Priority — Wed, 30 Aug 2023 04:30:31 GMT

If the Customer Service Agent isn't able to Change/Refund you for the Accidental Plan Purchase than just hold out and use it for the 30 days you've already paid for and schedule a Plan Change to the Plan you want within the 'Subscription & Add-ons' Section.

https://myaccount.publicmobile.ca/en/account/plan/change-plan

Re: Got the wrong plan

BKNS27 — Wed, 30 Aug 2023 07:35:12 GMT

@Owen10

This is an offer that is offered for new members and not for existing members.

Did you just subscribe and activated a new SIM/eSIM? If you are a new member, just private message a CS_Agent to have it changed at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437